Privacy Policy

The Froo Froo respects your privacy. This policy explains what personal information we collect, why, and how we protect it, in line with South Africa's Protection of Personal Information Act (POPIA).

What we collect

• Your name, phone number and (if you give it) email address when you place an order.
• Any notes you add to your order, such as allergies or collection preferences.
• What you ordered, the amount paid and your order reference.

Card payments

Payments are processed securely by Yoco on their own payment page. We never see or store your card details.

How we use your information

• To prepare your order and arrange collection.
• To contact you about your order, for example if something changes.
• To keep records required for accounting and tax.

We don't sell your information or use it for marketing without your permission.

Who we share it with

Only the service providers that help us run the shop, such as our payment provider (Yoco) and website and store hosting. They may only use it to provide that service.

How long we keep it

We keep order records only for as long as needed for the purposes above and for legal record-keeping.

Your rights

You can ask to see, correct or delete the personal information we hold about you. You also have the right to complain to South Africa's Information Regulator.

Contact us

WhatsApp 064 613 9260 or message us on Instagram @thefroofroo.