Refunds & Returns

Everything we sell is freshly baked and perishable, so we can't take items back once they've been collected. We still want you to love every bite, so if something isn't right, we'll make it right.

Problems with your order

• If your order is missing items, incorrect or damaged, please let us know within 24 hours of collection.
• Send us your order number (it starts with FROO-) and a photo of the problem.
• We'll offer a replacement or a full or partial refund for the affected items.

Cancellations

• You can cancel for a full refund up to 48 hours before your collection time.
• Because we bake to order, cancellations made after that can't be refunded.
• If we have to cancel your order for any reason, you'll receive a full refund.

Uncollected orders

Orders not collected at the agreed time and not rescheduled with us can't be refunded.

How refunds are paid

Approved refunds go back to the card you paid with, through our payment provider Yoco. Depending on your bank, it can take 5–10 working days to show.

Contact us

WhatsApp 064 613 9260 or message us on Instagram @thefroofroo.